FAQ's

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If you have already consigned with us before, you can easily check on the status of your items by clicking the “CONSIGNOR LOGIN” button in the top right-hand corner of the site. There, use your consignor ID and password to login and see the status of your consignments, how much they sold for, and when checks are sent. If you do not know your consignor ID or password, contact the store, and we will assist you. We’ll need to confirm your email address and resend you your login information.

Consignors will receive their portion of the sale by check. Checks are cut and sent via mail in the first week of each month for any and all sales during the previous month. (e.g. If your item sells in October, your check will be sent in the first week of November.)

While we do not have the ability to come and pick up items ourselves, we have a partnership with a third party service who will deliver to our store starting at $95. More information on this service can be found here. Please be aware, however, that if we agree to accept your items by pictures but they are not in good selling condition when we see them in person, you will not be refunded for the delivery and you will be responsible for retrieving your items. Any abandoned items will be donated to save floor space.

Contracts last for 90 days. If any of your items do not sell within those 90 days, we are required to give you ten days to come in and pick them up. If you do not contact us within that ten day span, we reserve the right to donate any abandoned items in order to clear floor space. While we do our best to contact all consignors once their contracts end, it is ultimately up to the consignor to manage his or her items once they have exceeded their contract’s end date. If you contact the store and wish to extend the contract, we may be able to do so in exchange for a lower agreed price. We reserve the right to determine if this is doable on a per-item basis.

By signing the contract, you acknowledge that you are the rightful owner of the items to be consigned and that they are free of any liens, security interests, leases or claims of other persons and that you are authorized to consign the items as provided in the agreement. We pledge to do our best to safeguard your consigned items, but in order to keep our insurance rates and thereby our prices at a minimum, we cannot be held responsible for damage or loss to your property. Your homeowners insurance should cover your merchandise while it is in our showroom. Terms of the contract can be found here.

We agree to a starting price and bottom price with you before signing the consignment contract. The starting price will be what we think we can sell it for in our market, and the bottom price will be the absolute lowest you would be willing to go down to. We will not sell anything for lower than the agreed bottom price. The prices we offer will be based off of our prior experience selling similar pieces. However, if the piece is still sold new on the market, we will rarely sell it in our store for more than half of its original price.

While our inventory needs change on a regular basis, please refer to these lists for an idea of what we can and cannot accept.

If we are unable to take your items due to being overstocked on our store floor, feel free to check back at a later date to see when we will be able to accept them.

We can only accept gently used furniture in good selling condition. Please no pet hair, odors, stains, etc. Reasonably worn pieces can still be taken, but the condition of the piece will affect our selling price.

Please be aware that due to limited space,we are not able to take everything, and there may be a chance that the piece you wish to consign will not be a good fit for our store. As such, we ask that you send photos of the items you wish to consign to contact@whatsnewfurniture.com, along with any relevant information you may want to provide, such as:

• Who made the piece, and how old it is
• What the piece is made of
• How much it originally cost / How much you’re hoping to make from it
• If there is any damage or cosmetic wear at all

Once we have received the images, we will respond as quickly as possible to let you know if we can take your items, or ask for more necessary information. This process allows us to better serve you by giving us time to clear space for your pieces, as well as save you a trip if we are unable to accept your pieces.

At this time, we do not purchase inventory directly from customers. If you wish to sell your items, you may consign them and receive 50% of the final selling price once it sells.

When you consign your items with the store, we will attempt to sell your items on your behalf while it stays at our location. If any item sells while under contract, you will receive 50% of the final selling price.

We do not treat our locally made sofas with any chemicals, including fire retardants or fabric protection. Should you wish to apply fabric protection yourself, we recommend a simple bottle of Scotchgard™ applied in an open area.

We do! We get new shipments every week, so the floor changes regularly. We will occasionally put floor models on sale, as well, so check back often!

Custom orders will be completed within 10-12 weeks of placing the order. Current events have slowed our custom orders from their original 5-7 week timeframe. Shipments come to our store every weekend, and we will call you once it has arrived at our store. You can also call anytime to check on the status of your order as well. We are unable to expedite orders at this time, but may resume doing so in the future.

Customization choices include:

• Choose from over 350 different fabrics and marine grade vinyls.
  • Change the fabric choice of any throw pillows at no added cost.
• Choose your layout, from sofas to loveseats to chairs to sectionals.
  • Not all sofa designs can be made as sectionals, loveseats or chairs. Ask for details.
  • Sectionals can be reversed in layout.
• Choose your foam density to fit your ideal comfort.
• Change the leg style and color to fit your space.
• Change the button layout– or remove them altogether!

Standard upcharges include:

• • Any upgraded fabric choice — $100; $200 for sectionals
  • Extend a sofa by one cushion length — $525 up to 24″; $825 up to 36″
  • Extend frame depth up to 3″ — $725
  • Add a pull-out queen bed mechanism — CURRENTLY UNAVAILABLE
    • Only applicable to specific styles. See them here.
  • Add a floating chaise — starting at $595
  • Additional throw pillows — $40 ea.
  • Additional seat cushions — $250 ea. ($100 for new jacket, $150 for cushioning)
  • Convert to a bench cushion or vice versa — $345 ($275 for Loveseat)
  • Mix & match arm styles to other sofas — $350 per arm (varies)
  • Add welting to cushions that didn’t have it — $250; $350 for sectionals

And that’s not all! Have something else you’d like to try? Contact a store associate and we will let you know if what you want to do is possible, and how much it will be. We want to make the exact sofa you’ve been wanting all along.

Any piece by DFF comes with a lifetime warranty on the frame, springs and seat cushions, as well as a limited one-year warranty on the fabric (with certain exceptions on discontinued or budget products). Original receipt must be presented for warranty to apply.

For more information on what the warranty covers, please reference this article.

Our custom sofas are made down in Woodburn, Oregon by Dan Fredrick Furniture with locally harvested wood and A1 Foam from right here in Portland.

Depending on the item in question, we may be able to offer discounts. On consigned items, we are bound by the terms of the consignment contract, so there will be certain prices we cannot match, but feel free to make an offer and we will see if it’s doable. On brand new items, it simply depends on availability and the amount of time they’ve spent on the floor. Ask a store associate if you want to make a deal!

We are able to offer short-term renting on some pieces. Ask a store associate for details.

When we are able, we will gladly offer discounts for buying multiple items. However, this policy is on a per-case basis, and our offer will vary according to what the customer is wishing to purchase. Speak with a store representative if you are interested in buying multiple items and we will do our best to save you money.

We offer a store-wide 10% discount for any serviceman or servicewoman who can show proper identification. Please be aware, however, that we may not be able to honor the full 10% on some items, as we are bound by the terms of our contract with the consignor.

We do offer discounts for repeat customers in the interior design industry. Simply show proof of your business and come often, and we’ll find a pricing structure that works for you.

We will run sales on occasion, which will be advertised on our website’s home page, as well as other media outlets, during the period of the sale. Sale prices will be reflected on applicable items through that same period. Custom orders will rarely have a sale price, but floor models will be put on sale at the store’s discretion. Consigned items will also go on sale if they near the end of their contract, so check back regularly for updated prices.

If you would like to leave feedback on your experience with our store, feel free to rate us or write a review at any of the linked options under “LEAVE FEEDBACK” at the bottom of the page. Currently, our store has accounts with Google, Yelp and Facebook. We’d love to know what you liked most and how we can improve!

If you are having troubles with the website or would like to report an issue, please contact the manager at contact@whatsnewfurniture.com.

Yes! We relaunched our website in June 2013 and closed down consignedhomefurnishings.com in August. We are still the same store, simply with a new name and new ownership as of October 2012.

Not all of our inventory is listed on the website as our inventory changes daily with new consignments and sold out items. If you do not see the item or style you’re looking for on the site, we may have it on the show floor and it simply hasn’t made it to the web yet. If you are looking for something in particular, contact the store or stop on by during our store hours.

At the top of the page you will find a grey navigation bar with item categories. Each of these categories drops down into sub-categories to help narrow your search. If you would prefer to search by keyword, you can type anything into the search bar located at the top of the page. If at any point you need to return to the homepage, simply click the store logo in the top left corner of the site. Most information is easily accessible from there. If you are having any issues whatsoever, feel free to contact us via the phone number or email address listed at the top of the page.

We do not offer any warranties or guarantees for any of our consigned pieces, but we do thoroughly check them upon accepting them on consignment. If you find that what you have purchased is missing pieces or has any fallible issue that was not communicated to you upon purchasing it, speak with a store representative and we will do our best to remedy the situation.

Not much. What’s new with you?

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