Built from the 2,000+ questions shoppers have asked us since June 2026, most-asked first.
Ask us in chat or call (503) 235-3454, and we’ll help.
Ask us in chatRanked by how often shoppers ask us in chat.
Yes, please do. Sitting on a sofa tells you more than any photo. Both showrooms are open seven days, and you can walk in anytime we’re open. The floor changes quickly, so if you’re coming for one piece, call that store first and we’ll make sure it’s on the floor.
The website shows what we have, but our online count can lag a sale on the floor or miss a display piece. Call or chat with the piece’s name and we’ll confirm the exact one before you make the trip.
Product pages list dimensions. If one you need is missing, like seat height or depth, ask us and we can usually measure the one on our floor. Measure your doorways, halls and stairs too, so delivery day goes smoothly.
Yes. Email us a few photos with the dimensions and brand, and we’ll reply within 1 to 2 business days. If it’s a fit, we price it, photograph it and sell it. You get 50% of the sale price, or 60% as store credit.
In Oregon, within 20 miles of our Portland warehouse, front-door delivery is $149, or free on orders of $1,500 or more. Farther out, add $2 per mile past 20, and orders of $5,000 or more deliver free anywhere in Oregon. Washington is $149 plus mileage at any order size.
Both stores are open Monday to Saturday, 10 AM to 6 PM, and Sunday, 11 AM to 5 PM.
Typically, Stanton takes about 4 to 6 weeks, and Stylus about 6 to 8 weeks once your fabric is confirmed. Pieces we order in from other makers usually take 2 to 5 weeks. We’ll confirm timing for your piece and call when it arrives.
Always. Once your order is processed, we’ll reach out within 24 to 72 hours to arrange it. Pickup is at our Portland warehouse, 1011 SE Oak St, Monday to Friday, 10 AM to 6 PM, by confirmation only, so please wait for our confirmation before you come.
Most ready-to-deliver Portland-metro orders are estimated at 2 to 4 days, and timing depends on availability and scheduling. Once your order is ready, we contact you to set the day; buying online doesn’t reserve a window. Custom and special-order pieces follow the maker’s lead time first, and we call when yours arrives.
Yes. Washington delivery is $149 plus $2 per mile past 20, at any order size, and our independent delivery partner contacts you to schedule.
Still have a question? Ask in chat, and Joey and the team follow up.
Two showrooms, open seven days.
All topicsPortland, our original store, about 25,000 square feet: 439 SE Grand Ave, Portland, OR 97214, (503) 235-3454.
Cedar Mill, on the west side near Beaverton: 1026 NW Murray Rd, Portland, OR 97229, (503) 488-9525.
Yes, at no charge, in either showroom. Bring your measurements and a few room photos, and our team will help you compare pieces, fabrics and sizes. For a whole-room project, our sister company offers paid interior design.
Call Portland at (503) 235-3454 or Cedar Mill at (503) 488-9525, email contact@whatsnewfurniture.com, or start a chat and our team will follow up.
In the top ten:Can I see it in person before I buy?What are your hours?
What’s here, and will it fit.
All topicsYes. Start a chat and add a photo of your room or the spot you’re filling, and we’ll help with sizes and ideas.
We can usually hold a new piece for up to 24 hours. Consignment pieces can’t be held.
Many in-stock pieces can go home with you the same day, including some floor models and some warehouse stock. Custom and ordered-in pieces can’t. Tell us which piece and we’ll confirm it’s ready to go. Floor models and consigned pieces are final sale.
It depends on the maker. Each product page names the brand, and we’re happy to tell you where a piece is made and what it’s made of.
In the top ten:Is it in stock?Will it fit? Can I get more measurements?
The short version. Rates by address live on our delivery page.
All topicsSometimes. Same-day delivery is $299 for eligible in-stock pieces ordered by 1 PM in our local delivery area. Call first so we can confirm the piece, your address and the full charge. If it can’t happen, we refund the same-day fee.
We contact you to schedule once your order has reached our warehouse and is ready. If you’re waiting and haven’t heard from us, call (503) 235-3454 while we’re open.
Call us before you order and we’ll look into a freight quote. Availability, price and service level depend on where it’s going.
Front-door delivery means drop-off. With white glove, the delivery team brings it into the room you choose, assembles or sets it up, and takes the packaging away. It’s priced by piece: $158 for a sofa or loveseat, $179 for most other large pieces.
Yes, one-for-one when we deliver your new piece. Ask when you buy. It’s priced by item (a sofa is $150), and pieces need to be safe and sanitary.
Contact us by 3:00 PM the day before. After that, or if no one is home or ready at delivery, the delivery fee isn’t refunded and a new day is charged as a new delivery. If your order qualified for free delivery, the rescheduled delivery is $149. If you added white glove service, it carries over to the new date at no extra charge.
In the top ten:How much is delivery?How soon will it arrive?Do you deliver to Washington?Is pickup free?
Built for you, so it takes a little time.
All topicsTell us who’s using the sofa and we’ll show you fabrics that suit your home, including performance fabrics on our Stanton custom sofas. Feeling them in the showroom helps.
In the top ten:How long does a custom sofa take?
From our return policy, in plain words.
All topicsTry it first: with If It Fits, It Sits, select in-stock pieces can go home for up to 2 days before you commit. Ask us in the showroom.
Boxed pieces can come back within 7 days of delivery or pickup, unused and in the original box, to our Portland showroom for store credit for the full amount. It doesn’t expire. Custom, consignment and floor-model pieces are final. Mattresses follow the maker’s own trial.
Look it over when it arrives and tell us right away. Send us a photo and our claims team files with the maker for you and follows it through.
Every piece carries its maker’s warranty. Terms vary by brand, and we’ll tell you what applies before you buy. If a defect shows up later, contact us rather than the maker.
Ways to pay, online and in the showroom.
All topicsCards online and in the showroom, cash in the showroom, gift cards, store credit, and Affirm financing.
Yes. Affirm financing is available at online checkout and at the register in both stores.
We price match local competitors, with a manager’s approval. Send us the competitor’s name and a link or photo of their price, and we’ll check with a manager.
Our current offers are on our sales page.
Consign your furniture with us.
All topicsPlease email photos first. We don’t evaluate walk-ins, and we can only take pieces once they’re approved. Approved pieces can be dropped off at our Portland store any weekday before 5 PM, or we can set up a pickup.
In the top ten:Can I consign my furniture with you?
Feel the fabric. Try the seat. Get a little help bringing it all together.
439 SE Grand Ave, Portland, OR 97214
Mon–Sat 10–6 Sun 11–5
25,000 square feet to explore. Free parking is available in our lot behind the building. If the lot is full, park on the street and ask us when you come in. We can pay for your parking through Parking Kitty or deduct the parking cost from your purchase on request.
1026 NW Murray Rd, Portland, OR 97229
Mon–Sat 10–6 Sun 11–5
Your westside stop for new, custom, and consigned furniture, close to Beaverton and Bethany. Free parking at the door.
