Frequently Asked Questions

Have a question for us? Take a peek below to see if it's in our FAQ. If not, please shoot us your question over on our Contact Page.


Come on in Monday to Saturday from 10am to 6pm, and Sunday from 11am to 5pm!

We sell a wide variety of furniture, including sofas, chairs, tables, beds, dressers, and more. We also offer customized furniture options.

We’re proud to offer eco-friendly furniture options, including furniture made from sustainable materials and using environmentally friendly manufacturing processes. Our consignment options are the most environmentally friendly options, as reusing furniture has a much smaller carbon footprint than buying furniture new. Please speak to our staff for more information about eco-friendly furniture options.

While our website allows you to browse our in-store furniture selection, view our promotions, and get more information about our services, we constantly have revolving home decor that goes quickly and doesn’t get listed on our website. Definitely plan a time to visit our store to see our entire collection!

Returns & Refunds

We get it – sometimes you change your mind! Our return policy allows you to return any item within 24 hours of purchase for a full refund, as long as it's in its original packaging and in new condition. Please note that customized items, special orders, and consignment items may not be eligible for return.

We allow cancellations and refunds within 24 hours of purchase, provided that the item has not been delivered or picked up. After 24 hours, our standard return policy will apply.

Delivery & Assembly

You bet! We offer delivery services for our customers for as low as $95! The delivery charges vary depending on the distance and the size of the furniture, so please call or email our staff for further information based on your needs and location.

We know furniture assembly can be an ordeal, so we offer our customers the option to purchase assembly services for most of our furniture. Chat with our staff for more information!


We accept cash, credit cards, and debit cards.

We don’t currently offer financing options, but follow us at @whatsnewfurniture_pdx to see when our deepest discounts drop each season!

We know everyone loves a deal, so we often have ongoing promotions and discounts on selected items. Please visit our store, check us out at @whatsnewfurniture_pdx, or visit our website for the latest steals!

Yes, we offer customization services for our customers. Please speak to our staff for more information on how we can help you customize your furniture to make it your own!

We want all our customers to have some peace of mind when making furniture purchases, so we offer a one-year limited warranty on all of our furniture. Please read the warranty terms and conditions carefully, as there are some limitations and exclusions. Several of our sofa manufacturers have a lifetime warranty on their solid wood frames. Our store manager will happily provide you with more details if interested!

100%! We encourage our customers to visit our store and see our furniture in person before making a purchase. Our staff will be happy to assist you in finding the pieces you’re interested in!

Designing the perfect space can be a daunting endeavor, so we offer design services and consultations to our customers at a variety of price points. Please speak to our staff for more information on how we can help you design the room of your dreams!