Refund policy

Returns & Exchanges

We're a small local shop, and we'd rather fix a problem than win an argument about one. Here's how it works.

Try it at home first — "If It Fits, It Sits"

The best return is the one you never need. Our "If It Fits, It Sits" program lets you take select in-stock pieces home for up to 2 days before you commit to buying. Live with it — see how the color reads in your light, check the scale against your room, sit in it at the end of a long day. If it's not right, bring it back and we'll help you find something that is. Ask us in the showroom and we'll set it up.

If you bought something boxed

Keep the packaging until you're sure. You've got 7 days from delivery or pickup to tell us you'd like to try something else. Bring it back to our showroom at 439 SE Grand Avenue unused and in its original box, and once we've had a look we'll issue store credit for the full amount. It doesn't expire, and there's no rush to spend it. We don't pick returns up — showroom drop-off keeps this simple and keeps our prices where they are.

If you bought custom, consignment, or a floor model

Those are final. Custom pieces get built to your fabric, your configuration, your specs — there's no shelf to put them back on. Consignment pieces belong to someone else. Floor models are the last one, sold as you see them.

If something changes and you're stuck with a custom piece you can't use, talk to us anyway. Some of our vendors will accept a return on a custom order for a restocking fee, which the vendor sets. We can't promise they'll say yes, but we'll make the call for you and tell you straight what it would cost.

If something's damaged or defective

Different situation entirely, and it's not your problem to solve. Please look your piece over when it arrives and tell us right away if anything's wrong.

Warranty

Every piece we carry is covered by its manufacturer's warranty. Terms vary by brand, and we'll tell you what applies to your piece before you buy.

Several of the makers we carry — particularly in upholstery — offer a lifetime warranty on the frame, the springs, and the resiliency of the cushions. Others provide coverage for a defined number of years. Fabric and leather warranties are generally separate from structural coverage and vary by grade.

If something arrives damaged, or a defect appears later, contact us rather than the manufacturer. Send us a photo and our claims department files the claim on your behalf and follows it through to resolution.

Mattresses

Mattresses follow the manufacturer's own trial program rather than our 7-day window. Nectar mattresses include a 365-night home trial — full details are on each mattress page.

Questions

Call (503) 235-3454, email contact@whatsnewfurniture.com, or come see us at 439 SE Grand Avenue, Portland, OR 97214. We're real people and we're here to help.