Delivery & Shipping FAQ

Delivery is FREE on orders $1,500+ within 20 miles of our Portland showroom, and $149 for orders under $1,500. Beyond 20 miles we add $2 per mile — enter your address on the cart page for an exact quote. Orders $5,000+ deliver free anywhere in Oregon, and Salem–Eugene corridor orders $3,000+ deliver free on our scheduled route days.

Washington deliveries are $149 plus mileage beyond 20 miles, and they're fulfilled by our independent delivery partner rather than our own crew. Just complete your order as usual — we hand your order details to the partner, and they'll call you directly to arrange a delivery day and time window that works for you. We're always here at (503) 235-3454 if you need anything along the way.

On the cart page, enter your delivery address under "Delivery estimate." You'll see your exact cost instantly — any mileage is added to your cart, and your address carries straight into checkout. Quotes are based on the address you enter; if the delivery address at checkout is different or incomplete, we may need to adjust for additional mileage when we schedule.

Most Portland-metro deliveries arrive in 2–4 days. Custom and special-order pieces follow the maker's build time (typically 4–14 weeks) — we'll call to schedule as soon as your order reaches our warehouse.

Yes — Same-Day Delivery is $299 for in-stock items ordered by 1 PM, within our local delivery area. Add it on the cart page and we'll call right away to confirm your window. If your order doesn't qualify, we'll let you know and refund the fee.

Our crew brings your piece to the room of your choice, builds and sets it up, and hauls away all the garbage and recycling. Pricing by piece: $158 for a sofa or loveseat, $45 per chair, and $179 for most other pieces. Available anywhere we deliver — add it on any product page or the cart page.

Yes — old furniture removal is $125 per item (one-for-one when we deliver your new piece). Donatable pieces go to Portland families in need through our local charity partners. Items must be in safe, sanitary condition; request removal at the time of purchase.

Ground floor and your first flight of stairs are always free. Additional flights, long carries from the truck, door removal, and extra crew for very heavy pieces are small add-ons you can select on the cart page — or our team will confirm them when we call to schedule. While we're there, we can also rearrange existing furniture, move pieces between rooms, and place rugs.

Always. Pick up from our showroom at 439 SE Grand Ave, Portland. After you order, we'll reach out within 24–72 hours of processing to set up your pickup time — please wait for our confirmation before heading in so everything's ready for you.